Refund & Cancellation Policy

1. Cancellation Policy

Before Shipment

• Orders can be cancelled within 24 hours of placement at no charge
• To cancel, contact us at harshmartindore@gmail.com or call +91 7898153344
• Cancellation requests must include your order number
• Refund will be processed within 5-7 business days

After Shipment

• Once shipped, orders cannot be cancelled
• You may refuse delivery and a return will be initiated
• Return shipping charges may apply

2. Return Policy

Eligibility for Returns

We accept returns within 7 days of delivery if:

• Product is damaged or defective
• Wrong product was delivered
• Product does not match the description
• Product has manufacturing defects

Non-Returnable Items

• Customized or made-to-order furniture
• Products with signs of use or damage caused by the customer
• Products without original packaging and tags
• Products on clearance or final sale

3. Return Process

1. Contact Us: Email info@harshmart.com with your order number, reason for return, and photos of the product (if damaged/defective)
2. Approval: Our team will review and approve your return request within 24-48 hours
3. Pickup: Once approved, we will arrange a pickup or provide return shipping instructions
4. Inspection: Returned items will be inspected upon receipt
5. Refund: Refund will be processed after successful inspection

4. Refund Policy

Refund Timeline

• Refunds are processed within 7-14 business days after receiving the returned item
• The refund will be credited to your original payment method
• Bank processing may take an additional 3-5 business days
• You will receive an email confirmation when the refund is initiated

Refund Amount

• Damaged/Defective Products: Full refund including shipping charges
• Customer Preference: Product price only (shipping charges non-refundable)
• Return shipping charges may be deducted if not a defect issue

5. Exchange / Replacement Policy

Exchange / replacement requests must be made within 7 days of delivery.

• Once approved, the exchanged / replaced product will be dispatched within 2–3 business days after the returned item is received and inspected.
• Delivery of the replacement will typically take 3–7 business days after dispatch.
• Delivery timelines may vary depending on location, but replacements will generally reach you within 7–10 business days.

6. Damaged or Defective Items

7. Failed Transactions

• If payment is deducted but order fails, refund will be automatic
• Refunds for failed transactions are processed within 5-7 business days
• If you don't receive the refund, contact your bank or our support team

8. Contact for Returns & Refunds